Refund Policy

1. Overview

This Refund Policy explains when ImgRemix may refund a payment and when credits may be returned after a generation task fails. It forms part of the Terms of Policy.

Except where applicable law requires otherwise, purchases are final and non-refundable after credits or subscription benefits have been delivered. Nothing in this policy limits mandatory consumer rights that cannot legally be waived.

2. Payment refunds

We may approve a full or partial refund after review when:

• the same transaction was charged more than once;
• a charge was unauthorized and the account holder reports it promptly;
• purchased credits or subscription benefits were not delivered because of a verified billing-system error;
• the amount charged differs from the amount confirmed at checkout; or
• a verified service defect prevented reasonable use of the purchased service and we could not restore access or provide the purchased benefit.

A request is not automatically eligible merely because it was submitted. Approved refunds are normally returned to the original payment method. Processing time after approval depends on the payment provider and financial institution.

3. Credits for failed generation tasks

ImgRemix is designed not to deduct credits when a request fails before submission because of validation, authentication, or insufficient balance. If credits were reserved or consumed and the task later reaches a confirmed terminal failure—such as a provider submission error, generation error, or timeout—the service will attempt to return the applicable credits automatically.

For a task requesting multiple outputs, only the failed portion is eligible for return. Credit returns appear in the account ledger and do not create a cash balance or a right to a payment refund.

4. Situations that are generally not refundable

Refunds or credit returns are generally not provided for:

• a successfully completed generation, even if the result is subjectively unsatisfactory;
• results affected by the prompt, source image, selected model, aspect ratio, resolution, or other user-selected settings;
• a change of mind after purchase or generation;
• deletion of an account, image, or generation history by the user;
• a task that is still pending or processing and has not reached a confirmed failed state;
• use that violates the Terms of Policy or attempts to evade limits or safeguards;
• unused, promotional, expired, transferred, or revoked credits; or
• an unused portion of a current subscription period after cancellation.

Canceling a subscription stops future renewals. It does not normally refund the current billing period. If a transaction is refunded, reversed, or disputed, credits and plan benefits issued by that transaction may be removed.

5. Requesting a review

Submit a support ticket through the contact method available on the ImgRemix website. Include the account email, order or transaction reference, generation task ID if relevant, date, amount, and a concise explanation of the issue. Do not send passwords or complete payment-card details.

We aim to review complete requests within seven business days, although payment-provider investigations, suspected fraud, or technically complex cases may take longer. We may request additional information needed to verify the account, transaction, or task status.

6. Abuse and chargebacks

Fraudulent refund requests, repeated chargeback abuse, or attempts to retain credits after a reversed payment may result in account restrictions, suspension, or termination. If possible, contact support before initiating a chargeback so we can investigate the transaction.

7. Changes to this policy

We may update this policy as payment methods, plans, providers, or legal requirements change. We will revise the date above. The policy in effect when a transaction was completed generally governs that transaction, subject to mandatory law.

8. Contact

For billing, refund, or failed-task credit questions, submit a support ticket through the contact method available on the ImgRemix website.